Frequently Asked Questions
Everything you need to know about your Kiki de Montparnasse experience, from shipping to our artisanal craftsmanship.
What defines the quality of Kiki de Montparnasse products?
Our collections are crafted using the finest materials, including French Leavers lace, heavy-weight silks, and artisanal hardware. Each piece is designed to bridge the gap between high-fashion RTW and intimate luxury, ensuring both durability and a seductive aesthetic.
How do I ensure I am ordering the correct size?
We provide a comprehensive size guide on every product page. Since our pieces are designed for a precision fit, we recommend following your specific measurements. If you are between sizes, our concierge team is available to provide personalized fit consultations.
What is your shipping policy for domestic and international orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Domestic orders are shipped via express courier, while international shipping rates and delivery times vary by destination. All packages are shipped in discreet, signature packaging.
What is your return and exchange policy?
We accept returns on unworn, unwashed items with all original tags and hygienic liners intact within 14 days of delivery. Please note that for hygiene reasons, certain intimate items and sale products may be marked as final sale.
How should I care for my luxury lingerie?
To preserve the delicate nature of our fabrics, we recommend hand washing in cold water with a gentle silk-safe detergent. Always lay flat to dry and avoid machine washing or tumble drying, which can damage lace and silk fibers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay. For your convenience, we also offer 'Buy Now, Pay Later' options through select partners.